Tenants Frequently Asked Questions

A photo of Soundview Park located next door to Lafayette Boynton Apartments
Soundview Park located next door to Lafayette Boynton Apartments

Tenant Maintenance Requests

With the SitePlan system, residents may make maintenance requests by clicking on the SitePlan portal button below and signing in, or by calling your site office. For our smaller properties without a site office, please contact your superintendent. If you have not yet registered for an account with SitePlan, please contact your office and provide your contact information.

the green and black logo for Sight Plan.

In the event the office is closed, please leave a message and we will return your call as soon as we return.


Click the FAQ category titles below to expand the information you’re looking for.

Billing & Accounts

Rent is due on the 1st of the month.

No, unfortunately payment by credit card is not an acceptable form of payment. Rent payment can be made by check or money order, as well as with online bill payment with your bank.

We are accepting on-line payments for Story Avenue buildings only.
Please download the following flyer to pay online with ZEGO.
ZEGO Flyer (PDF)

Building AddressMake checks payable to
1730-1740 Mulford Avenue“Hazel Towers Co., LP”
820/ 880 Colgate“Lafayette Nelson Apartments, LLC”
825/ 875 Boynton Ave“Lafayette Nelson Apartments, LLC”
92 Gates Avenue“St James Court, LLC”
47 Clifton Place“47 Clifton Place Associates, LLC”
150 St James Place“ATLA Associates, LLC”
105-05 69th Avenue “Global 69th Avenue LLC”
1520 Story Avenue“Story Avenue West Affordable LLC” or “Story Avenue West Residential LLC”
1530 Story Avenue“Story Avenue East Affordable LLC” or “Story Avenue East Residential LLC”
3240 Henry Hudson“Henry Hudson Nelson Apartments LLC”
249 Thomas S Boyland St“Atlantic Towers Associates, L.P.”
216 Rockaway Avenue“Atlantic Towers Associates, L.P.”
150 W. 225th Street“Promenade Nelson Apartments”
214-218 Prospect Place“Prospect Associates, LLC”
410 Cathedral Parkway“Morningside Housing Associates”
101 W 109th Street“Morningside Housing Associates”
182 N Broadway“Broadway Terrace Associates”
1107-1119 Bryant Avenue“Bryant Avenue Associates”
275 South Street“275 Nelson Apartments”

Monthly rent should be mailed to:

Lock Box # 118026161
P.O. Box 6161
Hicksville, NY 11802-6161

275 Nelson Apartments, Lafayette Nelson Apartments, and Promenade Nelson Apartments mail to:
Lockbox #118026299
P.O. Box 6299
Hicksville, NY 11802-6299

HUD Section 8 Buildings mail to:
Nelson Management Group, LTD
118-35 Queens Boulevard, 14th Floor
Forest Hills, NY 11375


For the properties which offer the Travtus Advantage program, you may make a maintenance request by clicking on the Travtus portal below, or by calling your site office. For our smaller properties without a site office, please contact your superintendent. If you have not yet registered for Travtus, please contact your site office and provide your contact information.

In the event the office is closed, please leave a message and we will return your call as soon as we return.

The following items constitute an “emergency” and should be called in immediately to receive service:

  • No heat in the winter
  • No hot water
  • Broken or frozen water pipe
  • Water leak and/or roof leak (major – more than a minor drip).
  • Gas leaks (contact ConEdison 1-800-75-Coned (1-800-752-6633) immediately)
  • Electrical outage may be considered an emergency but only if there is no electricity throughout the unit
  • Any other condition which affects life, safety or is necessary to preserve the condition of the apartment. We also have a more complete list, including what is NOT considered an emergency (AC not working is one of them).

Move In Procedures

Certificate of Insurance is only required for move-ins if using a moving company.

No, dogs are not allowed.

Your neighbor has a dog because the prior owner allowed it. If a tenant had a dog when we took ownership of the building, those tenants are allowed to keep their dog, no additional or replacement dogs are permitted.

You are responsible for setting up your own utilities. We only set up the electric account for residents of Hazel Towers, Lafayette Boynton, and Promenade Apartments. Below are a list of providers and their phones numbers:

  • For gas service: National grid – 1-800-642-4272
  • For electricity: ConEdison – 1-800-75-Coned
  • For cable, phone and internet: Time Warner Cable – 1-800-892-2253
  • For cable, phone and internet: Verizon Fios – 1-800-837-4966
  • For cable, phone and internet: Cablevision- 718-860-3514

Parking is available for an additional fee at the following properties only:

  • 214-218 Prospect Place – $450
  • 182 N Broadway – $40
  • 3240 Henry Hudson Pkwy – $350
  • Atlantic Plaza Towers – $125 (outside), $150 (underground)
  • Hazel Towers – $85-$150
  • Lafayette Boynton – $200
  • Promenade – $150
  • Story Avenue – $150

No. You do not need to be present during the exit inspection.

All Keys/Fobs must be returned to your building’s site office, for buildings without a site office keys/ fobs must be returned to the superintendent. If not returned, additional fees will incur.

Your security will be returned in 30 days.

Renting an Apartment

Having the following paperwork ready can help accelerate the rental of an apartment. When applying for an apartment with Nelson Management we will typically ask each applicant to furnish the following supporting documents:

  • Employment verification letter on company letterhead stating position, salary and bonus, if any. If you are starting a new job, bring your offer letter.
  • 4 most recent pay stubs, if applicable
  • Copy of your 2 most recent tax returns
  • Last 12 months cancelled rent checks
  • Photo identification (i.e. driver’s license)

Here at Nelson Management we review credit, income and assets when evaluating a prospective tenant. We perform a full credit/background check in which we require tenants to have a clean report, no landlord/tenant litigation and no delinquencies. We require applicants to demonstrate income of approximately 40 to 50 times the monthly rent.

Usually 2-3 days. Having your paperwork ready helps the process along faster.

We require 1 month rent and 1 month security due at lease signing in the form of separate certified checks or money order. No personal checks will be accepted for a lease signing.

For HUD Section 8 Buildings all inquiries can be made at our main office listed on our contact page.

Do you have a question not addressed here? Please feel free to call us, we’re happy to assist you.