Tenants Frequently Asked Questions

Rent is due on the 1st of the month.

No, unfortunately payment by credit card is not an acceptable form of payment. Rent payment can be made by check or money order, as well as with online bill payment with your bank.

We are accepting on-line payments for Story Avenue buildings only.
Please download the following flyer to pay online with ZEGO.
ZEGO Flyer (PDF)

Building Address	Make checks payable to
1730-1740 Mulford Avenue	“Hazel Towers Co., LP”
820/ 880 Colgate	“Lafayette Towers Nelson Apartments, LLC”
825/ 875 Boynton Ave	“Lafayette Towers Nelson Apartments, LLC”
92 Gates Avenue	“St James Court, LLC”
47 Clifton Place	“47 Clifton Place Associates, LLC”
150 St James Place	“ATLA Associates, LLC”
105-05 69th Avenue	“Global 69th Avenue LLC”
1520 Story Avenue	“Story Avenue West Affordable LLC” or “Story Avenue West Residential LLC”
1530 Story Avenue	“Story Avenue East Affordable LLC” or “Story Avenue East Residential LLC”
3240 Henry Hudson	“Henry Hudson Nelson Apartments LLC”
249 Thomas S Boyland St	“Atlantic Towers Associates, L.P.”
216 Rockaway Avenue	“Atlantic Towers Associates, L.P.”
150 W. 225th Street	“Promenade Tower Nelson Apartments”
214-218 Prospect Place	“Prospect Associates, LLC”
410 Cathedral Parkway	“Morningside Housing Associates”
101 W 109th Street	“Morningside Housing Associates”
182 N Broadway	“Broadway Terrace Associates”
1107-1119 Bryant Avenue	“Bryant Avenue Associates”
275 South Street	“275 Nelson Apartments”

Monthly rent should be mailed to:

Lock Box # 118026161
P.O. Box 6161
Hicksville, NY 11802-6161

For the properties which offer the Travtus Advantage program, you may make a maintenance request by clicking on the Travtus portal below, or by calling your site office. For our smaller properties without a site office, please contact your superintendent. If you have not yet registered for Travtus, please contact your site office and provide your contact information.

• Atlantic Towers site office – 718-385-3600
• Global 69^th Avenue – superintendent office – 718-459-5392
• Hazel Towers superintendent office – 718-319-8421
• Henry Hudson superintendent office – 718-329-1229
• Lafayette Towers Nelson Apartments site office – 718-378-2800
• Promenade temporary construction office – 718-329-1229
• Story Avenue  superintendent office – 607-821-3852

In the event the office is closed, please leave a message and we will return your call as soon as we return.

The following items constitute an “emergency” and should be called in immediately to receive service:

• No heat in the winter
• No hot water
• Broken or frozen water pipe
• Water leak and/or roof leak (major – more than a minor drip).
• Gas leaks (contact ConEdison 1-800-75-Coned (1-800-752-6633) immediately)
• Electrical outage may be considered an emergency but only if there is no electricity throughout the unit
• Any other condition which affects life, safety or is necessary to preserve the condition of the apartment. We also have a more complete list, including what is NOT considered an emergency (AC not working is one of them).

Certificate of Insurance is only required for move-ins if using a moving company.

No, dogs are not allowed.

Your neighbor has a dog because the prior owner allowed it. If a tenant had a dog when we took ownership of the building, those tenants are allowed to keep their dog, no additional or replacement dogs are permitted.

You are responsible for setting up your own utilities. We only set up the electric account for residents of Hazel Towers, Lafayette Towers Nelson Apartments, and Promenade Tower Nelson Apartments. Below are a list of providers and their phones numbers:

• For gas service: National grid – 1-800-642-4272
• For electricity: ConEdison – 1-800-75-Coned
• For cable, phone and internet: Time Warner Cable – 1-800-892-2253
• For cable, phone and internet: Verizon Fios – 1-800-837-4966
• For cable, phone and internet: Cablevision- 718-860-3514

Parking is available for an additional fee at the following properties only:

• 214-218 Prospect Place – $450
• 182 N Broadway – $40
• 3240 Henry Hudson Pkwy – $350
• Atlantic Plaza Towers – $125 (outside), $150 (underground)
• Hazel Towers – $200
• Lafayette Towers Nelson Apartments – $250
• Promenade – $150
• Story Avenue – $150

No. You do not need to be present during the exit inspection.

All Keys/Fobs must be returned to your building’s site office, for buildings without a site office keys/ fobs must be returned to the superintendent. If not returned, additional fees will incur.

Your security will be returned in 30 days.